In a bold move to reinforce its leadership framework and elevate service delivery, West and Central Africa’s largest carrier, Air Peace, has concluded a three-day Strategic Leadership and Customer Experience Transformation Retreat for its top management.
Held from Friday, July 25 to Sunday, July 27, 2025, at the tranquil Protea Hotel Ikeja Select by Marriott, Lagos, the retreat was designed to align the airline’s leadership with cutting-edge strategies in customer experience and transformational management.
Organized in collaboration with Ricchezza Capital Advisors Ltd, a Lagos-based consulting firm, the immersive program featured a dynamic mix of lectures, simulations, and wellness exercises.
Facilitated by Mr. Udeme Etukeyen, CEO of Ricchezza Capital, and Dr. Uche Nworah, a leading communications strategist, the retreat also hosted renowned experts including Mrs. Oby Roberts, CX specialist; Mr. Joseph Edgar (Duke of Shomolu); Captain Roland Iyayi, former MD of NAMA; and Her Excellency Philda Nani Kereng, Botswana’s High Commissioner to Nigeria.
With the theme “21st Century Transformational Leadership: Building Resilience for Exceptional Customer Experience”, the retreat explored core areas such as customer journey enhancement, CX-driven innovation, employee engagement, and transformational leadership.
The sessions included scenario-based workshops, real-life case studies, and group discussions that enabled Air Peace’s leadership team to reflect on the airline’s strategic roadmap in an increasingly competitive and customer-centric aviation landscape.
Air Peace’s continued investment in staff development and leadership empowerment highlights its commitment to excellence, innovation, and sustainable growth.
The retreat not only strengthened internal capacities but also reaffirmed the airline’s mission to deliver exceptional customer experiences as it expands both regionally and globally.
