Air Peace, West and Central Africa’s largest carrier, has launched a new Customer Experience Representative (CXR) initiative across its domestic network. The bespoke service underscores the airline’s commitment to personalised and human-centered engagement for its passengers.
The Customer Experience Representatives are specially trained travel chaperones assigned to Business Class and loyalty programme members. They will provide hands-on assistance from the time of booking until the passenger reaches their final destination.
According to the airline, the representatives will:
- Place personal courtesy calls before departure to guide passengers on travel procedures.
- Offer support during check-in and boarding, ensuring a seamless airport experience.
- Provide real-time updates on itineraries, while resolving concerns promptly.
- Deliver thoughtful touches, including refreshment assistance and entertainment guidance, reflecting Air Peace’s culture of warmth and professionalism.
The airline explained that the service is part of a broader suite of innovations designed to enrich travel experiences. These include flexible ticket payment plans through Pay Small Small, comprehensive travel insurance packages, and hospitality and mobility partnerships that simplify door-to-door connections.
By rolling out the CXR programme, Air Peace is reaffirming its role as a market leader, offering not just safe and reliable flights, but also deeply personalised services tailored to the modern-day traveller.
